PRICES
Quotations are based on the specified requirements of the customer(s) itinerary and are agreed in advance with the client. No VAT is applicable.

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AMENDMENTS TO BOOKINGS
Top Hat will endeavour to accommodate any required changes to the excursion, however in some circumstances this may not be possible. Changes must be confirmed in writing via an email to info@tophatexcursions.co.uk. Any further costs will be added to the final bill or become an additional payment if the final bill has already been settled.

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COSTS
Any motoring costs incurred on the journey (including parking costs, ferry costs and toll costs) are included in the price. Entry fees are included where stated. Cost of meals/refreshments not included unless agreed beforehand.

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PAYMENT/CANCELLATIONS
All bookings must be paid in full before the hiring commences, unless stated otherwise.  A deposit of 50% is required at time of booking. The balance is required two weeks before the day of the excursion. Confirmation of receipt will be forwarded to the client making the reservation.

·       In the case of cancellation 

·       Any cancellation 6 weeks prior to the excursion date will receive a 50% refund of the deposit.

·       After the balance is settle two weeks before the excursion no refund is applicable.

·       Holiday insurance is the client’s responsibility. We strongly recommend that holiday insurance is taken out at          time of booking.

·       If the deposit is not paid in time, we shall cancel the booking. If the balance is not paid in time, we shall              cancel the booking.

·       Payment by BACs is accepted – please request bank details. Credit cards are also accepted.

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INSURANCE

The vehicles/drivers of The Company are fully insured including Public Liability Insurance. We do not accept responsibility for any theft or damage to goods except where such theft or damage was a direct action by one of The Company’s employees. We do not accept responsibility for bodily injury, sickness or death to any other person except where such injury, sickness or death is caused directly by a member of The Company’s staff.

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DELAYS
We do not accept liability for delays caused by unavoidable traffic delays/accidents, bad weather conditions, or delays caused by third parties such as ferry companies, hotels or any other third party contracted on your behalf.

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ROUTE
The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time.

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SMOKING
Smoking is banned in our vehicles in accordance with UK Law.

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DOGS
Up to two medium sized dogs are allowed in our vehicles but must be declared at the time of reservation.  Other dogs may be accommodated but this will be at the discretion of the company.

SEAT BELTS & CHILD SEATS
UK law requires seatbelts to be worn by all occupants of a moving vehicle. Clients are responsible for providing an appropriate child car seat for babies and small children.

Please provide appropriate child car seats for babies and small children. With advance notice your Driver Guide may be able to supply a suitable child seat at an extra charge.

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RESPONSIBILITY
The Company DO NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers traveling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle do so at their own risk.

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DAMAGE
If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

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PRIVACY POLICY
We care about your privacy and are committed to keeping information about you confidential. This includes any information you submit to us by email or by phone, or in person whenever you travel with us.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding quotations or bookings they have placed with us. We use the personal information collected to administer and deliver our services. In connection with the delivery of our services, we may share the personal information with third-party partners who help deliver or administer any activities, but they are only permitted to use the information in connection with the delivery or administration of our chauffeur services.

At no time do we retain or store client’s credit card details. We use SumUp to process credit card transactions, and that company does not use the credit card or personal information for any purpose other than to fulfil the specific purchase transaction.

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COOKIE POLICY
We use only non-essential cookies. By continuing to use the website, the website user agrees to the use of these non-essential cookies. A cookie is a small piece of information that is stored on a computer for the purpose of identifying that browser during interaction on websites. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser if the browser’s preferences allow it. A browser only permits a website to access the cookies it has set, not those set by other websites.